Questions about GECX and Dialogflow CX?

1. Connected shopping and service journeys

   Bring product discovery and customer support into a coherent experience.

2. Customer self-service agents

   Support customers with configurable AI agents for selected tasks.

3. Commerce search and recommendations

   Help shoppers discover relevant products using configured catalog data.

4. Gemini-powered agent experiences

   Use generative agents with instructions, workflows, and connected tools.

5. Assistance for service representatives

   Give human teams access to configured guidance, knowledge, and summaries.

6. Answers grounded in business information

   Connect agents with approved information sources and supported tools.

7. Structured control for key workflows

   Combine conversational AI with defined steps, rules, and handoffs.

8. Visual agent-building tools

   Use CX Agent Studio capabilities to design and evaluate agents.

9. Insight into customer conversations

   Review available conversation topics and operational measures.

10. Potential efficiency improvements

    Automation may reduce repetitive work; outcomes depend on use case, quality, and adoption.

Features and results depend on product configuration, data, integrations, region, and operating model. Read the full benefits guide.

Google Cloud’s Gemini Enterprise for Customer Experience brings shopping, search, and customer support into a connected customer experience. Product capabilities and availability depend on your needs and region. Read Google Cloud’s overview.

Google describes CX Agent Studio as the evolution of Dialogflow CX. Existing flows may be reused in some designs, so we review your current setup before recommending a path. Read the CX Agent Studio documentation.

Yes. We can help plan GECX experiences around your customer journey, available product capabilities, business systems, and service-team needs.

We can assess and plan the import of data you approve, subject to access, compatibility, retention, privacy, and security requirements.

No, businesses do not automatically need both GECX and Dialogflow CX. Depending on your business requirements, existing infrastructure, and the capabilities you need, either approach may be appropriate. At ExperaCX, we help businesses evaluate their customer experience requirements, identify the right Google Cloud capabilities, and plan an implementation strategy aligned with their goals, integration needs, and budget. If a combined approach is appropriate, we can help assess the technical requirements and integration considerations.

Tell us about your customer journey and what you want to improve. We can discuss your goals, current setup, and a practical first scope.